Refund Policy
1. Overview
We want every project to be a success. This policy explains when and how refunds are available for digital design services purchased from minionsdesign.
2. Before work starts
A full refund is available if you cancel within 48 hours of purchase and before the discovery call takes place.
3. After discovery but before design delivery
A partial refund is available, proportional to work not yet completed. We will provide a written account of work done to calculate the refund.
4. After file delivery
No refund is available once final files have been delivered and accepted. If files contain material errors versus the agreed brief, we will correct them under the revision terms at no cost.
5. Process
Email hello@minionsdesign.com with your order reference. We respond within 3 business days. Approved refunds are processed via Stripe to the original payment method within 5 to 10 business days.
Questions: hello@minionsdesign.com